Voice Communications

The difference between consumer- and commercial-grade phone-line managers is more than just a matter of size. The number of ports, phone lines, and connected communications equipment possible with commercial-grade devices is larger—as many as 24 devices on 8 lines!

But flexibility is the key factor. The extra features, like programmability and built-in surge protection, set commercial line managers apart. Some models feature connections for three devices to each phone line, available on a first-come, first-served basis. Others can provide shared connections for an entire business, saving thousands of dollars per year.

And data-collection transmissions can also be run on the same lines used for voice calls, so remote business sites can transmit information for centralized data collection over one phone line—no dedicated line necessary.

1. Choose the Black Box headset that’s best for your needs.
Pro-Fit Office Headset
For sheer comfort, try the Pro-Fit Office Headset (HS200A). Its lightweight speaker practically floats on your ear.

You can wear the Pro-Fit Office Headset three ways: with a secure headband, with a flexible earhook that easily adjusts to the shape of your ear, or with an ear loop. The flexible boom is fully adjustable.

Flexible-Boom Call Center Headset II
The Flexible-Boom Call Center Headset (HS113A) provides an all-day fit. Its headphones feature ball-joint speakers that adjust automatically to the curve of your head. A noise-canceling microphone eliminates most background noise, so the person you’re talking to can hear you clearly. The microphone also features a flexible, swing-away design.

Genie Headsets
These lightweight, durable headsets have soft ear cushions and a click-stop headband for comfort. The noise-canceling microphone reduces background noise and the cable and boom feature superior RF suppression and shielding.
HS114A: Monaural model
HS115A: Binaural model

Elite Headsets
For the ultimate in comfort, sound quality, and durability, choose an Elite Headset. These sturdy, reliable headsets are perfect for daily use in noisy, telephone-intensive environments such as call centers.

BroadBass™ speakers deliver a clear, natural sound. And the flexible microphone boom will withstand more than 6000 bends without breaking.
HS110A: Monaural model
HS111A: Binaural model

2-in-1 Office Headsets
Sometimes you like a headset that tucks neatly behind your ear. Sometimes you prefer the security of a headband. Get both styles in these headsets! Choose from a selection of four colors: blueberry, strawberry, grape, or lime (HS202A–HS205A).

Combo Headset with Amplifier and Switch
This monaural unit is your ticket to savings—the amplifier and switch are already built into the headset!

2. Choose the amplifier that matches your telephone and the way you work.
The Multi-Purpose Amplifier (HS100A) works with most phones that have a modular handset connector. It features a sliding volume control, a headset/handset switch, a mute switch, and a built-in headset stand.

The Two-Prong Carbon Amplifier (HS101A) is designed for phones that have a two-prong headset port. It has a three-position volume control that locks your volume preference in place.

The 2.4-GHz Wireless Remote Unit with Hookset (HS300A) includes a base unit, a remote unit, and a hookswitch. Choose any headset style to go with it. Spread-Sprectrum technology means no interference. Plus you can roam up to 200 feet from the base station.

3. Choose the accessories you’ll need to complete your system.
You may also need to order some accessories with your headset.

We have cords, plugs, and adapters that enable extra mobility during calls. In addition, we also carry extra parts such as earhooks, ear pads, headbands, and microphone covers. You can find most of these accessories listed below each headset.

Many headset ear capsules fit awkwardly in the ear and make telephone professionals uncomfortable. If you wear a headset all day, that can really affect productivity. When choosing a headset, make sure the ear capsule has a hinge on it. This design enables you to adjust the headset for all-day comfort and better productivity.

Even the best analog headsets are limited by the quality of the sound card they’re connected to. Sound cards reside inside a CPU case close to components like CD-ROM drives, graphics cards, memory chips, and hard drives, which contribute to high EMI noise that adversely affects the majority of sound cards.

If you think it’s noisy inside your desktop CPU, wait until you get inside a laptop computer where electronic components are even closer together! Because all this noise affects computer sound cards, you’ll probably want to avoid the traditional analog sound card inputs. That’s where USB comes in.

When you connect a headset to a PC’s USB port, you bypass the sound card entirely, and this connection results in a cleaner and stronger signal. But if you want to optimize your audio communications, don’t settle for an analog headset. Instead, opt for a digital model.

The key to high-quality PC sound is keeping the audio data in digital form as long as possible and processing it to analog sound outside the noisy confines of the computer. Audio data sent digitally from the PC travels via the USB to a digital headset, where the data is converted by a DSP (digital signal processor) into analog waveforms that you hear through the headset speakers.

The result is clear, clean sound. If you’re serious about communication, a digital headset is well worth the investment.